JW Marriott Hotel Surabaya

5-star Hotel with Outdoor pool

5 stars
Jalan Embong Malang 85-89, Surabaya 60261
+62 315 458 888
9,2
Wonderful
based on 1190 reviews
1 190 verified ratings
Mon 22/6
-
Tue 23/6
2 guests, 1 room
Deals from
R1 242
/Cheapest rate per night
Room type
Provider
Nightly total
King room
R1 242
Double room
R1 370
Deluxe room
R1 579
27 more JW Marriott Hotel Surabaya deals
27 more JW Marriott Hotel Surabaya deals
Pool
Living room
Living room
Lobby
Restaurant
Pool
Buffet
Lobby
Pool
Bedroom
Other
Lounge
Bedroom
Other
Lobby
Bedroom
Building
Bedroom
Banquet hall
Conference room
Bedroom
Other
Conference room
Lobby
Conference room
Living room
Restaurant
Bedroom
Bedroom
Banquet hall
Lobby
Balcony
Building
Restaurant
Living room
Gym
Bathroom
Conference room
Buffet
Restaurant
Other
Conference room
Other
Other
Other
Restaurant
Bedroom
Building
Lobby
Restaurant
Restaurant
Bedroom
Other
Bar
Pool
Living room
Bar
Bedroom
JW Marriott Hotel Surabaya photos
About
Rooms
Amenities
Reviews
Location

About JW Marriott Hotel Surabaya, Surabaya

Cleanliness
9,4
Comfort
9,2
Location
9,3
Services
9,1
Staff
9,5
Value for money
9,0
Recently refurbished, JW Marriott Hotel Surabaya offers elegant 5-star accommodation in Surabaya. It also provides a Jacuzzi, an outdoor pool and a free shuttle service. Guests can enjoy a range of massage treatments and beauty therapy at the in-house day spa, JW Marriott Health Club. Guests have access to express check-in/check-out, 24-hour reception and a meeting room. It also offers a sauna, 24-hour room service and a shop where travel essentials can be purchased. Rooms at JW Marriott Hotel Surabaya offer a flat-screen TV, slippers and a mini bar. They have a private bathroom with a bathtub, a hair dryer and bathrobes. The hotel's on-site restaurant, The Pavilion International Restaurant, is a popular spot to enjoy a meal. Guests can relax with a drink on the bar's terrace. JW Marriott Hotel Surabaya provides on-site parking and is within easy driving distance of the Ampel Mosque and Surabaya Town Square. Pasar Turi Train Station and Gubeng Station are within a half-an-hour walk.

Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Rooms

Mon 22/6
-
Tue 23/6
Executive room
Executive room
No inclusions
1 king bed
R2 857
nightly with VAT
Executive room
No inclusions
bed type unknown
R4 796
nightly with VAT
Executive room
No inclusions
bed type unknown
R4 796
nightly with VAT
King room
King room
No inclusions
1 king bed
R1 242
nightly with VAT
King room
No inclusions
1 king bed
R1 315
nightly with VAT
King room
No inclusions
bed type unknown
R1 373
nightly with VAT
Double room
Double room
No inclusions
bed type unknown
R1 370
nightly with VAT
Double room
No inclusions
2 double beds
R1 377
nightly with VAT
Double room
No inclusions
bed type unknown
R1 386
nightly with VAT
Deluxe room
Deluxe room
No inclusions
1 king bed
R1 579
nightly with VAT
Deluxe room
No inclusions
bed type unknown
R1 658
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Hotel Amenities & Facilities

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Free parking

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Lowered sink
  • Non-feather pillow
  • Pets not allowed
  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Roll-in shower
  • Lift
  • Accessible by lift
  • Accessible parking
  • Adapted bath
  • Upper floors accessible by lift

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional toilet
  • Bathtub
  • Bidet
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

General

  • Executive lounge access
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Carpeted
  • City view

Kitchen

  • Electric kettle
  • Kitchen
  • Dishwasher
  • Microwave
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Massage
  • Sauna

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Tumble dryer
  • Drying rack for clothing
  • Washing machine

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Dining table

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Outdoor

  • Picnic area
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Grill

Bedroom

  • Feather pillow
  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Things to do

  • Zoo
  • Gift shop
  • Evening entertainment
  • Beauty salon
  • Night club

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • TV

Fitness

  • Aerobics
  • Fitness classes
  • Fitness centre
  • Gym

Workspace

  • Fax/photocopying
  • Desk

Reviews

9,2
Wonderful1 190 verified ratings
Pros +
  • Comfy bed and delicate toilet. (in 9 reviews)
  • Gym sauna and jacuzzi are great (in 2 reviews)
  • "The facilities were excellent, and we enjoyed great food in the Executive Lounge." (in 4 reviews)
Cons -
  • Just that I was not able to turn of the AC. (in 1 review)
  • "Surprisingly terrible service attitude of hotel's staffs at front desk, I served them" (in 20 reviews)
  • nothing i didn't like (in 4 reviews)

JW Marriott Hotel Surabaya room booking info

Value for money

9,0

Location rating

9,3

Distance to city centre

2,1 km

Nearest airport

Surabaya Juanda

Distance to airport

14,5 km

Check in/Check out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Frequently asked questions

  • How far is JW Marriott Hotel Surabaya from Surabaya Juanda?

    If there is no traffic, the 14,5 km drive between Surabaya Juanda and JW Marriott Hotel Surabaya should only take about 27 mins. If your hotel is in a more metropolitan area, you may see the driving time increase due to traffic.

  • What is the best way to get to JW Marriott Hotel Surabaya from Surabaya Juanda?

    If you’re looking for a simple travel option from Surabaya Juanda to JW Marriott Hotel Surabaya, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Are there food options at JW Marriott Hotel Surabaya?

    Yes, JW Marriott Hotel Surabaya does have a restaurant where you can sit down to eat or order something to take away. There are also many other quality food options in Surabaya for those looking for something different. One of the easiest dining options for Surabaya guests staying in JW Marriott Hotel Surabaya is to order room service, which is available to all hotel guests.

  • Does JW Marriott Hotel Surabaya have a pool?

    Yes, JW Marriott Hotel Surabaya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • What is the phone number for JW Marriott Hotel Surabaya?

    You can reach the main line at +62 315 458 888.

  • Does JW Marriott Hotel Surabaya have Wi-Fi available?

    Yes, JW Marriott Hotel Surabaya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness centre available to guests at JW Marriott Hotel Surabaya?

    JW Marriott Hotel Surabaya does have a gym on site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness centre hours.

  • What time is check-out for JW Marriott Hotel Surabaya?

    Standard check-out time at JW Marriott Hotel Surabaya is 12:00. Guests can check in after 14:00.

  • How much is a room at JW Marriott Hotel Surabaya?

    R1 690/night is a good average price right now, and some users have even reported deals that start from only R1 079/night. However, prices can change based on the time of year you’re booking, the type of room you prefer, etc. Fill in the form above to get deals for your trip.

  • Is there laundry service in JW Marriott Hotel Surabaya?

    Yes, laundry services are accessible for guests staying at JW Marriott Hotel Surabaya, Surabaya. An iron and an ironing board will also be provided. You can ask for them at the front desk if they are not available in the room.

  • How many operators does momondo search for hotels in Surabaya?

    The number of operators available for hotels in Surabaya is 2 146 as of June 2026.

  • When did momondo last update prices for hotels in Surabaya?

    Prices for hotels in Surabaya refresh daily.

Places of interest near JW Marriott Hotel Surabaya

Attractions in Surabaya, Indonesia curated by momondo

JW Marriott Hotel Surabaya location: Jalan Embong Malang 85-89, Surabaya 60261

Top landmarks

BG Junction0,4 km
Tunjungan Plaza0,8 km
Taman Hiburan Rakyat1,3 km
Heroic Monument1,6 km
Surabaya Plaza Shopping Mall1,7 km
Monumen Kapal Selam1,9 km
Gelora 10 November Stadium2,4 km

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