Shangri-la Surabaya
5-star Hotel with Outdoor pool
JL. May. Jend. Sungkono 120, Surabaya 60256
+62 316 003 8888based on 534 reviews
per night
About Shangri-la Surabaya, Surabaya
Shangri-la Surabaya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Rooms
Hotel Amenities & Facilities
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Bathroom
- Yukata (Japanese bathrobe)
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
General
- Executive lounge access
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
- Accessible by lift
- Adapted bath
- Allergy-free room
- Upper floors accessible by lift
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
- Water slide
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kid-friendly buffet
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Things to do
- Gift shop
- Game room
- Golf
- Beauty salon
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service
- Valet parking
Bedroom
- Socket near the bed
- Alarm clock
- Cleaning products
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Reviews
Pros +
- And the breakfast was superb! (in 22 reviews)
- The staff were helpful kind and friendly (in 36 reviews)
- Amazing choices and very high quality. (in 1 review)
Cons -
- Never ever stay at this hotel. (in 10 reviews)
- Got a late check out at 4pm due to our late flight. (in 2 reviews)
- The whorse TV i have ever had in a 5 star hotel (in 8 reviews)
Shangri-la Surabaya room booking info
Check in/Check out
Check in anytime after 14:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How far is Shangri-la Surabaya from Surabaya Juanda?
If you're looking to go directly from Surabaya Juanda to Shangri-la Surabaya, expect a 23min drive as they are around 12,5 km apart.
What is the best way to get to Shangri-la Surabaya from Surabaya Juanda?
A very popular option for travellers staying at Shangri-la Surabaya would be to take a taxi or ridesharing service from Surabaya Juanda directly to the hotel.
Are there food options at Shangri-la Surabaya?
Shangri-la Surabaya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Shangri-la Surabaya at +62 316 003 8888. If you are staying at Shangri-la Surabaya, you are more than welcome to order food through the hotel’s room service menu.
Does Shangri-la Surabaya have a pool?
Yes, Shangri-la Surabaya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
What is the phone number for Shangri-la Surabaya?
If you have questions about Shangri-la Surabaya or your reservation, please call the front desk directly at +62 316 003 8888.
Does Shangri-la Surabaya have Wi-Fi available?
Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Shangri-la Surabaya?
There is a hotel gym accessible to guests staying at Shangri-la Surabaya. Most hotel gyms are not 24-hours, so be sure to ask the front desk for gym hours and availability.
What time is check-out for Shangri-la Surabaya?
Standard check-out time at Shangri-la Surabaya is 12:00. Guests can check in after 14:00.
How much is a room at Shangri-la Surabaya?
The average price for a night at Shangri-la Surabaya found recently is R2 268 and can go as low as R1 379/night. Please note that rates may be impacted by travel dates, room type, and availability. To see current deals, enter your dates in the form above.
Is there laundry service in Shangri-la Surabaya?
Yes, there is. Reach out to Shangri-la Surabaya, Surabaya for more details on all available laundry services. Guests can also take advantage of irons and ironing boards at the property either in the room or at the laundry facility.
How many operators does momondo search for hotels in Surabaya?
The number of operators available for hotels in Surabaya is 1 801 as of April 2025.
When did momondo last update prices for hotels in Surabaya?
Prices for hotels in Surabaya refresh daily.
Places of interest near Shangri-la Surabaya
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Shangri-la Surabaya location: JL. May. Jend. Sungkono 120, Surabaya 60256