Rooms Make yourself at home in one of the 28 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily. Amenities Relax and unwind with massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area. Property Location With a stay at Hotel Playa del Karma, you'll be centrally located in Playa del Carmen, steps from Nuestra Senora del Carmen Catholic Church and within a 5-minute walk of Quinta Avenida. This hotel is 0.1 mi (0.2 km) from Central Square and 0.4 mi (0.6 km) from Playa del Carmen Main Beach. Renovations The following facilities or services will be unavailable from August 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Optional Charges The following fees and deposits are charged by the property at time of service, check-in, or check-out. Pet fee: MXN 150 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at 6:00 PM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed No onsite parking is available This property accepts credit cards, debit cards, and cash Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets allowed Service animals not allowed Only dogs are allowed Maximum number of pets per room 1 General instructions No rollaway/extra beds available No cribs (infant beds) available No elevators Cash deposit required Property is cleaned with disinfectant Staff wears personal protective equipment Guests are provided with free hand sanitizer Social distancing measures are in place Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico) Property confirms they are implementing enhanced cleaning measures Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Masks are compulsory at the property Food service has been amended for enhanced safety Property follows sanitization practices of COVID-19 Guidelines (WHO)