I had made my reservation ahead of time before my travel date through Kayak. I also called Avis's rental office to verify my reservation and all and they confirmed everything. On the day of my travel, I get there early in the morning to try to get on the road as soon as possible and the travel agent named Jim asked me for a corporate code in order for him to continue with my reservation. I asked, do you mean my reservation number, and he said, no, I need the discount code used for corporate members to get the rental price that you got. And I was like, what discount code are you talking about? I made the reservation through Kayak and in the reservation details, there was no corporate rate/discount shown. Well, for the love of me, I could not get him to understand I didn't have that discount code he was asking for and I needed a car because it had been 30plus minutes I had already wasted of my traveling time. He ended up, giving me a higher rental than what I had originally booked. I told him it was his word against Kayak's. I was beyond mad and felt so bad I am never going through Avis ever again.