Bad experience. Kelly greeted me at the dollar counter. My booking was for Thrifty for an hour later. She said I have to come back in an hour. I told her I rent cars once a month for business purposes and I’ve never heard this one before. She said they have to honor other clients and I should step away and come back later. There was NOBODY else in line!! I stepped away and was on the phone for a while trying to book with another company. But then I went back to Kelly and told her I’ve never had to wait for the exact time and told her I just went to a different company (has a reservation from Fox who was horrible!) who didn’t have small cars and I was asked to pay for an upgrade so I’m already pretty frustrated with rental companies in San Antonio airport and I want to speak with a manager… she said she is the manager and she can’t believe the other company didn’t have a small car available. She said she will ask “her” (no idea who) “on the computer” if she could rent for me earlier. Since she said she was a manager, I don’t know who else she was asking… but she said ok after a few seconds, she can give me a small 2 door car, that’s too small and I should upgrade for a fee. I said no thanks and she insisted it’s a very small car with no Bluetooth and 2 doors. I said I was ok and she seemed upset. She asked about insurance and I said I had my own. She kept going on about how I should purchase insurance from her while I was clear I didn’t want it. Waste of my time. She was pushy, a little rude with no respect for my time. Once done I went to pick up the car. Followed the signs to an empty booth with a sign to go back to a different company. I went back and finally found a lady who told me to go to a spot and pick any car. There were all sizes cars including small suvs, but none small with 2 doors! Got a great Kia- had many choices. Not sure why people like Kelly still have their jobs, probably bad pay and not many hurrying to work for Thrifty… Bad experience.