Moon Palace Cancun
Hire with Private beach
Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo
+52 998 881 6000based on 680 reviews
per night
About Moon Palace Cancun, Cancún
Moon Palace Cancun photos
Rooms
Resort Amenities & Facilities
- Private beach
- Water sport facilities (on site)
- Snorkelling
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Basketball court
Things to do
- Gift shop
- Fishing
- Board games/puzzles
- Game room
- Golf
- Cycling
- Scuba diving
- Diving
- Snorkelling
- Evening entertainment
- Beauty salon
- Mini-golf
- Table tennis
- Pool table
- Water sport facilities (on site)
- Night club
- Basketball court
- Bicycle available
- Boating
- Table football
- Games for adults
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Dining
- Wine glasses
- Breakfast included
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Dining room
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Garden view
- Lockers
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Soap and shampoo provided
- Shampoo
- Body soap
- Dustbins
- Conditioner
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
Family friendly
- Babysitting or child care
- Child-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
- Games for kids
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Steam room
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Media and entertainment
- Video library
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- Videogames
- Shared lounge/TV area
- Books
- TV
- Stereo equipment
Outdoor
- Water sports equipment
- Porch
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach chairs
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Drying rack for clothing
- Washing machine
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Disabled access
- Lift
Health and safety
- Daily housekeeping
- Housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
- Fitness room
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Desk
Reviews
Pros +
- So many food choices all day long. (in 1 review)
- Hotel amenities & location are excellent (in 2 reviews)
- We stayed here for a small (less than 40 people) family wedding. (in 2 reviews)
Cons -
- "Very drawn out process booking extras and checking in, +1hr each." (in 1 review)
- There were tons of options available for food choices (in 2 reviews)
- "Particularyly re Agra reservations, though ultimately public relations helped." (in 1 review)
Moon Palace Cancun room booking info
Check in/Check out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How does Moon Palace Cancun compare to other 5-star hotels in Cancún?
There is a R3 883/night difference in the average price of 5-star hotels in Cancún (R11 271/night) and the average nightly rate at Moon Palace Cancun (R7 388/night).
How far is Moon Palace Cancun from Cancun?
If there is no traffic, the 7,3 km drive between Cancun and Moon Palace Cancun should only take about 13min. If your hotel is in a more metropolitan area, you may see the driving time increase due to traffic.
What is the best way to get to Moon Palace Cancun from Cancun?
Another more common option is to just take a taxi or rideshare service from the airport to Moon Palace Cancun. The nearest airport to the hotel is Cancun.
Are there food options at Moon Palace Cancun?
There is a restaurant at Moon Palace Cancun that can be used by visitors of the hotel. You can sit down or order food to take away. Call the front desk at +52 998 881 6000 for kitchen hours. One of the easiest dining options for Cancún guests staying in Moon Palace Cancun is to order room service, which is available to all hotel guests.
Does Moon Palace Cancun have a pool?
Yes, Moon Palace Cancun has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
What is the phone number for Moon Palace Cancun?
For assistance from an employee at Moon Palace Cancun please call +52 998 881 6000.
Does Moon Palace Cancun have Wi-Fi available?
Yes, Moon Palace Cancun has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Moon Palace Cancun?
Yes, there is a gym available to guests of Moon Palace Cancun. For gym hours, it is best to ask the front desk clerk during check-in.
What time is check-out for Moon Palace Cancun?
The required check-out time is 12:00. Please plan accordingly before your departure to avoid any penalties or fees.
How much is a room at Moon Palace Cancun?
Guests can currently expect to pay R9 891 on average for a night at Moon Palace Cancun, Cancún. Enter your desired travel dates in the form above to find deals starting at R6 543 per night.
Is there laundry service in Moon Palace Cancun?
The accommodation features laundry services for all guests. Ironing equipment e.g. ironing boards and irons are available as well.
How many operators does momondo search for hotels in Cancún?
As of April 2025, there are 4 215 operators available to choose from for hotels in Cancún.
When did momondo last update prices for hotels in Cancún?
Prices for hotels in Cancún were last updated today.
Places of interest near Moon Palace Cancun
Attractions in Cancún, Mexico curated by momondo
Moon Palace Cancun location: Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo